Refund Policy

ScanScore (scanscore.co) is operated by Creogence Ltd (Company No. 10799036), registered in England and Wales.

Payment providers

ScanScore uses two payment providers — Paddle and Stripe — however only one is active at any time. Your payment confirmation email will show which provider processed your purchase.

If your purchase was processed by Paddle

Paddle.com Market Limited acts as the Merchant of Record for your purchase. Paddle's standard refund policy applies. To request a refund, please contact Paddle directly at paddle.net or email help@paddle.com with your order reference number.

If your purchase was processed by Stripe

Refund requests are handled by Creogence Ltd. Please contact us at support@scanscore.co with your order reference number and we will respond within 5 business days.

Failed or incomplete diagnostics

If your diagnostic or upgrade does not complete successfully due to a technical error, our team will investigate within 24 hours and you will receive either your completed report or a full refund — regardless of which payment provider processed your purchase.

Not sure which provider processed your payment?

Contact us at support@scanscore.co and we will direct you to the right place.

Contact

Questions about this policy or a specific refund: support@scanscore.co

Creogence Ltd (Company No. 10799036)
Registered in England and Wales
12 Alderton Close, Loughton, England, IG10 3HQ